Frequently Asked Questions
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We serve the entire Joplin area, including Carl Junction, Webb City, Oronogo, Carterville, and Carthage.
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Yes! We have obtained our ACFA license through the Missouri Dept. of Agriculture. Our full-coverage insurance policy is through Pet Care Insurance. Proof of each is available upon request.
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Yes. We require all pets have proof of vaccination from a licensed veterinarian.
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*dance* I’m so glad you’re here! To sign up for services, please contact us via the New Clients page on the website or email kristen@woofjoplin.com
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If inclement weather prohibits us from completing our walk (heavy rain, cold, heat), we will move our visit indoors and finish the session with play and enrichment activities at no additional cost.
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Please see our policies page for more information on the cancellation policy.
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Yep! Kristen is currently a one dog-mom show. All clients will be notified if additional sitters are hired in the future.
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We currently offer a 10% discount for all boarding and pet sitting stays booked at least 30 days in advance.
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We do not mix dogs from separate households without prior consent from both owners.
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All of our clients are given an account within Time to Pet, our client portal. With your account, you can schedule and modify appointments, contact us, and view/pay invoices. At the start of each appointment, you will receive a notification from Time To Pet indicating that the visit has started. Once the appointment ends, you will receive a report card with photos and notes from the visit. For walks, pet taxi and other outside visits, the report card will show GPS tracking indicating where your pet taken.
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Yes. If a potty accident is discovered during our appointment, we will clean it up to the best of our ability. If multiple potty accidents occur in-between scheduled visits, additional fees may apply.
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In the event your pet becomes ill or injured while under our care, we will first attempt to contact you and discuss the situation, followed by your emergency contact. If the emergency contact cannot be reached AND/OR we feel the pet requires emergency care, we will transport your pet to a veterinarian or emergency clinic on your behalf.
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We ask that you bring enough food to cover the duration of your pets stay, plus a couple of days extra to cover any accidents or emergencies. If your pet is crate trained, you are welcome to bring his/her kennel. We also encourage you to bring any other items that will help your pet feel like home (favorite toy, bedding, etc.). You do not need to bring food or water bowls or any extra toys - we have plenty!
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We do! Our petting sitting services include cats and other small animals. We do not board cats.
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Our 30-minute home visit typically looks something like this: Initial greeting, outside time for a potty break, return inside for food/water, 10-15 minutes of playtime (indoor or out), another quick potty break, wrap up.
For walks, we follow mostly the same flow but often remove the food break and instead allow for 5-10 minutes after the walk for cooldown and settling.
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Pet sitting provides in-home care for your pets. It allows your pets to stay where they are comfortable and in an environment they are used to.
Dog boarding is when your pet is transported to a kennel or other boarding facility to spend the duration of their stay.
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Yes! We happily care for all breeds and sizes.